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Opinion: How to attract, keep and manage your customers

Sophia3000
By Sophia3000 | self meida writer
Published 12 days ago - 0 views

1. The customer has the power - respect this and adapt your mindset and your process to fit their needs.

2. The customer is not always right - it's ok to set boundaries and push back.

3. The customer's perception is their reality - ensure you understand their perception and influence a shift when needed.

4. The customer is probably not telling you everything - it's your job to make them feel comfortable being honest.

5. The customer will leave at some point - that's ok, nothing lasts forever.

6. The customer's expectation will evolve - be proactive and stay connected to their changing needs.

7. The customer wants the relationship to work - but you need to meet them where they are at and make it easy for them.

8. The customer will forgive mistakes - only if you are accountable and take responsibility.

9. The customer decided to engage to drive an outcome - don't lose focus on driving the desired result.

10. The customer is just another person - apply the golden rule.

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