In this guide I will show you 10 steps to start a delivery business so far here in Nigeria and anywhere in the world. If you have the mindset of an entrepreneur who aims to identify an opportunity and build a business around it in order to make a profit and meet social needs, then a home delivery service is an option to explore you.
A home delivery business is a small business almost everyone can start depending on the strategy available to you.
Although a minimum operating cost is required, you need to formulate a comprehensive business plan and do in-depth research on what type of shipments you would like to venture into.
You can choose to make home deliveries, including grocery, food, gift, pizza. This is a service designed for meeting with personal arrangements and should be customer friendly.
On close inspection, the major players in the home delivery business are Jumia, Konga, Yudla, among others, are noisy and nothing prevents you from succeeding in the business. Nigeria's number one online retailer, Jumia, receives about 300,000 unique visitors daily. It shows how much the business pays off if done in the right direction and addressed to Nigerians.
As a novice entrepreneur looking for a business to open, you can also consider a home delivery business. These are the steps you need to take to open your home delivery business in Nigeria.
1. Business plan and start-up capital
A home delivery business is not an expensive business to run; You can only start with 100,000 Naira. You can also formulate a business plan for managing and growing the business. In addition, you will determine where your shipping limits will be, how much you will charge, shipping cost and time.
A metropolitan area is best for this business to allow you to track your customers and reach them on time.
Determine where your shipping limits will be, and the amount you intend to charge.
Consider your transportation costs, delivery rider pay and communication strategy with product owners and the amount of time it will take you to get to places.
Create a business name / brand name and logo
Jumia, Konga, Yudla, SME Markethub are the leading e-commerce companies currently in Nigeria.
These electronic retail companies have a brand and logo. Similarly, you need to have a good business name and logo.
You can design good logos from sites like Canva - a free online graphic design tool that you can use to create a good brand for your business.
Get a company or business name
The next step is to register your business with the Corporate Affairs Commission (CAC) to avoid sanctions and government harassment. Moreover, registering your business improves the credibility and trust of potential customers.
Create an online platform to stay competitive
Creating the best website for this type of business. It is an absolute must if you want to get a fair flow of business.
This will give customers more flexibility - that you take full advantage of your site (your showcase) to its maximum potential through a suitable order engine. You can set availability rules that ensure you never lose control of the availability of your products.
Your customers also receive automated purchase confirmations and email reminders, which saves you the hassle.
To increase your efficiency and stay away from these pitfalls, it is important that you invest in delivery management software.
5. Hire capable hands
The next step is to hire a talented team that will work with you. Your home delivery business includes building a website, SMS code, possible mobile application, emails, confirming orders and receiving SMS / emails, payment rates and realizing deliveries.
You will need to hire a logistics team to handle the logistics of ordering, payment and delivery. Your team needs to look beautiful like branded shirts, coats, helmets, among others.
6. Define a means of payment
Your home delivery business should be open for all set hours, and should be known on your site.
Pricing price for different products and different means of payment such as QuickTeller, cash payment, checkout, depending on customers' choice.
You must be able to accept credit and debit card payments, which is the accepted method of payment for this business. You can also adopt the shipping method to build trust in the beginning.
7. Build nice customer service and cooperate with big product dealers
Listen to your customers' complaints or requests to better serve them. Good customer care is a live broadcast of every business.
Once you have decided for what type of products you intend to make home delivery, you will be able to meet large merchants and introduce them to your home delivery services.
For example, if your home delivery service is clothing delivery, join a partner with PEP to develop a customer-friendly app, where customers can request different clothes and your company will make delivery on their behalf.
8. Demonstrate a high degree of ability and integrity
One crucial aspect of the business is your ability to persuade your customers to visit your site to make a delivery order and this is only possible when you show ability and honesty in your first delivery.
If you give them any reason to doubt your suitability or the products delivered are unsatisfactory, you will most likely not receive a return business from them.
You must ensure that you perform a perfect job (timely delivery and good products) that will make them yearn for service and also win inquiries.
9. Promote and advertise your business
This is a competitive business and an advertisement will go a long way in helping to eliminate competition.
You can place your ad online (social media), flyers, through newspapers.
Another way to get leads is to have a nice business card, walk around offices, organizations, to let them know about your home delivery business.
The business card should be informative that clearly indicates the nature of the services you provide.
This will definitely invite prospects to patronize your delivery service.
10. Formulate an expansion plan
There should be good vision for your home delivery business.
Your business can go beyond the four walls of your current location to other countries when you provide good, quality services to your customers.
Retail stores like Jumia, Conga have extended shipments across the state of Lagos.
It is incumbent upon you to constantly think about how to do better than an existing home delivery business in order to be successful in that business.
It might be a nice business to start ... what do you think?
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